Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has chosen eGain Knowledge Hub to automate self-service digital and increase agents from the contact center to the point of service.

Struggling with disparate silos of information and know-how across countries that resulted in repeated calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. They selected eGain for its functionality, knowledge management expertise and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages ​​in service contact centers around the world.

“Knowledge Hub is the brains of modern customer service,” said Ashu Roy, CEO of eGain. “We’re proud to help another global brand transform their customer service experience.”

About eGain

Infused with artificial intelligence, our knowledge-based software automates digital-first experiences for businesses and government agencies. Pre-connected to leading CRM and contact center systems, the eGain platform delivers fast value and easy innovation with virtual assistance, customer self-service and modern agent desktop tools.

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