Security and Protection Coordinator – United States of America
IRC Context: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are disrupted by conflict and disaster to survive, recover and take control of their future. Founded in 1933, the IRC is present in more than 43 countries and 27 offices in the United States; IRC paves the way for evil at home. Domestically, our offices across the United States ensure newcomers have food, shelter and clothing, and work with refugees to help them become self-sufficient.
The Safety and Protection Coordinator is responsible for the supervision of staff and direct service programs overseeing the quality control of contractual compliance and service delivery to clients engaged in the awareness and prevention program. IRC Sacramento Human Trafficking (HOPE) and Child Protection/Unaccompanied Children (CP) Program. The Safety and Protection Coordinator provides technical assistance and leadership to a case team in Sacramento and Oakland, and is responsible for cultivating, developing and maintaining community partnerships and other community resources under the umbrella of HOPE and CP. The Security and Protection Coordinator reports to IRC Sacramento’s Security and Protection Manager.
- Supervise program staff to ensure basic services are delivered on time
- Conduct regular and timely reviews of case files with team members; Ensure compliance with case documentation and reporting requirements;
- Drive client success with a strong focus on empowerment through high quality service that helps clients thrive in their community
- Oversee administrative tasks and required program deliverables are met by all contractors
- Provide technical assistance and training to staff, partners and the community
- Track and provide timely detailed information on grant activities, performance and related tasks.
- Work closely with staff to promote strong cross-program relationships while fully implementing a client-centered service methodology across all service areas
- Maintain a thorough knowledge and understanding of related regulations, re-authorizations and policies pertaining to both programs
- Provide training, guidance and technical support to staff, volunteers and interns engaged in HOPE and CP programs
- Track program expenditures on non-staff lines.
- Represent IRC at community meetings and other external settings
- Establish and maintain collaborative relationships with various agencies and, with their assistance, develop security plans/protocols for clients, staff and the office as they relate to programs
- Ensure that program activities are implemented in line with donor requirements and provide technical support, oversight and leadership to the case management team
- Develop and maintain strategic community partnerships with other service providers, government agencies and other key stakeholders
- Work with the Program Manager and program staff to monitor and manage all program budgets and ensure that program results meet proposed objectives
- In conjunction with Heartland and the National Senior Program Officer, co-lead monthly network meetings for Unified Communications vendors.
- In coordination with the Program Manager, collaborate with HQ technical assistants and other partners.
- Provide follow-up care for clients of concern
- Participate in the development of grants and programs as required.
- Other tasks as needed.
- Work with team members to use referral systems that allow participants to access external services;
- Work with the Volunteer Coordinator to establish volunteer opportunities related to case management; Ensure that the team effectively utilizes and manages interns and volunteers;
- Represent at internal and external meetings, as required.
Compliance and Administration
- Ensure programs comply with all contractual, reporting and correspondence requirements
- Ensure quality data collection in all programs; oversee the production of reports and impact data to provide insights to internal and external stakeholders
- Ensure donor-imposed correspondence requirements are accurately tracked and met
- Represent assigned programs to IRC headquarters. Ensure compliance with HQ initiatives and directives
Key Working Relationships:
The position reports to: Security and Protection Manager
The position directly supervises: Social workers from the HOPE and CP programs.
Indirect report: Chief Safety and Welfare Officer.
Other Internal and/or external contacts:
Internal: The Security and Protection Coordinator will work as a member of the Security and Protection Program Leadership Team. This position will work closely with other staff members to ensure comprehensive case management for all clients. This position will also develop working relationships with HOPE program training and outreach staff to support the achievement of program objectives.
External: The Safety and Protection Coordinator will develop working relationships with law enforcement partners and community service providers to promote client referrals and improve client access to services. This includes, but is not limited to, health care providers, access to benefits, housing services, legal services, mental health services and law enforcement.
- Bachelor’s degree required; graduate degree in social work, international affairs or a field related to social services preferred
- Minimum of 5 years of related experience, including 2 years of experience providing direct services related to unaccompanied children or immigrant youth populations
- Previous experience managing grants and people
- Strong commitment to ensure the success of the IRC’s mission while adhering to the values of service, accountability, integrity and equality as defined in the IRC Way
- Ability to manage complex and sensitive cases and work effectively with clients who have a wide range of psychosocial, protective, health, immigration and criminal justice issues
- Well organized, autonomous and highly motivated; ability to communicate and work effectively with collaborative partners, community and clients in a cross-cultural and multi-disciplinary environment
- Excellent written and verbal communication skills. Fluency in English required; Preferably Spanish
- Ability to work under pressure and meet deadlines
- Demonstrated ability to work successfully in a multicultural environment
- Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research
COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).
Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.
American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.
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