Student Data Specialist | Administrative, Clerical and Support Services Jobs

Kenyon College is seeking a Student Data Specialist for the Office of the Registrar. This student-facing position answers the main phone line, enters and verifies student record information, responds to requests for records and information, explains and adheres to academic policies. Five to seven years of work experience is preferable for this busy office environment. The hourly rate of pay for this full-time position, with benefits, is $17.35.

Position Summary

The Student Data Specialist serves the College by responding to inquiries from students, faculty, alumni, and office colleagues across campus, making this person a front-line representative. The data captured by the Student Data Specialist position trickles down through the work of the Registrar’s office, student records in academic departments, and beyond, making the accuracy and efficiency of the work essential to success. This position works closely with each member of the Registrar’s Office as well as colleagues from other offices including Academic Council, Dean of Students, Student Billing, Center for Global Engagement, and academic departments. Additionally, the person in this role is the main point of contact for the office on the phone and in person in the office, which requires exceptional verbal communication skills.

Successful candidates must have a strong service background and be able to anticipate and recognize people’s needs, especially in escalating situations. Successfully answering questions requires a holistic understanding of college policies, IT systems, and procedures. This role requires the ability to perform varied day-to-day tasks consistently and to focus quickly, being able to integrate less frequently performed tasks scheduled throughout the academic year cycle, requiring effective time management and priorities.

Essential functions

Coordinate student petitions for the Academic Standards Committee subcommittee. Record decisions in student records. Track results for CAS.

Manage the transcription ordering system and the fulfillment of all transcription requests. Work with IT liaison and contracted transcript ordering service to resolve issues.

Clearly and judiciously understand, explain, and apply college curriculum policies and academic standards.

Answer the main office phone line in a professional manner, listening effectively to the needs of the caller, providing answers when possible, and transferring calls or taking in-depth messages when necessary.

Inform students of academic policies and procedures.

Additional functions include, but are not limited to, the following: corresponding with students, faculty, alumni and others; respond to student requests for information within the boundaries of the Federal Education Right to Privacy Act (FERPA), document management, and miscellaneous clerical duties.

Assist the Dean for academic guidance as needed – entering advisors, changing advisors and indexing documents.

Knowledge, skills and abilities

Ability to learn, understand and critically apply College policies to individual situations in a clear and consistent manner.

Ability to adapt to constantly changing ideas, responsibilities, policies, IT systems, strategies and roles.

Excellent proven written and oral communication skills.

Ability to work as a member of a team communicating effectively to support and advance office goals.

Strong time management, task prioritization and task execution skills.

Work efficiently in a busy and noisy office environment.

Accurate and efficient data entry skills.

Experience in proofreading and editing documents and data.

Minimum qualifications

Bachelor’s degree preferred or 5 to 7 years of professional office experience preferred, preferably in a higher education institution.

Touch/Keyboard type skills – 55-60 words per minute minimum.

Experience using a multi-line telephone system.

Proficiency in Microsoft Office suite and Google products.

Experience using a student information system is highly desirable.

Ability to stand for long periods; lift and carry 30 pounds unaided.

Kenyon College is a nationally recognized private liberal arts college where academic excellence goes hand in hand with a strong sense of community and close student-faculty relationships.

Benefits and compensation

Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers benefits to employees and their family members. Children of employees are eligible for a 100% tuition waiver at Kenyon, and through the Association of Great Lakes Collegeschildren of employees are eligible for 85% tuition waivers at fifteen other top liberal arts colleges in the nation.

We also offer health and dental insurance, a TIAA pension and many other benefits, including provisions for a spouse, families and domestic partners. Details on the benefits as well as the conditions of employment are described in more detail in our staff manual.

Kenyon is a unique place to live and work. To find out why this should be your next home, Click here.

Kenyon College is an equal opportunity employer and applications are encouraged from members of all underrepresented groups. It is College policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, orientation, physical and/or mental disability, age, religion, medical condition, veteran status. , marital status, or other characteristic protected by facility policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.

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